We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund policy as follows:
1. Return Eligibility We accept returns within 7 days of delivery. The product must be unused, in its original packaging, and in the same condition as when received.
2. Refund Process Once we receive your return request, we will process the refund after inspecting the returned item. The refund will be issued in the form of a credit to your account for future purchases or refunded in cash if applicable.
3. Non-Returnable Items Some products, such as personalized items or products that have been opened and used, may not be eligible for return or refund.
4. Return Shipping Costs The customer is responsible for return shipping costs unless the item is defective or damaged upon arrival. In such cases, we will cover the return shipping.
5. How to Initiate a Return To initiate a return or request a refund, please contact us at [email protected] with your order number and reason for the return.
6. Exchanges We currently do not offer direct exchanges. Please return the product for a refund and place a new order if you’d like to receive a different item.